FAQs
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3-7 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order.
Q: How long does shipping take?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.
NOTE: If your shipping address is a PO Box, military address, or rural outlying US areas (including Hawaii, Puerto Rico and Alaska), only standard shipping can be used and may take up to 50 days to receive items.
Also NOTE: There are often shipping delays during peak shipping seasons such as around Christmas.
Q: Can I change the address on an order?
A: Email us at support@modernshock.com with your request. If the order has not shipped, we can update the shipping address. If the order has shipped, unfortunately there is no way to change the address and it will be shipped to the original address provided.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Modern Shock provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at support@modernshock.com and we will get back to you as soon as possible.
Q: Do shoes and boots run small or large?
A: The shoes and boots are standard size. To be sure you order the correct size, measure your foot from heel to toe and use the shoe size chart to select the length that is slightly larger than your foot size. The sizing charts include the insole length and width, which is the inside of the shoe.
